Shipping Policy

Thank you for visiting and shopping at Port and Starbird.

Domestic Shipping Policy

Shipment processing time

All items are handmade to order and are processed within 5-7 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Port and Starbird is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Port and Starbird is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the our shipping providers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Port and Starbird will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Alert us at erica@portandstarbird.com

You will need to file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete and we have received proof of the investigation from you. Allow up to 21 days for the investigation.

 

Returns/Refund Policy

Returns

Unfortunately, I am not able to accommodate returns. Due to the nature of my products, returns and exchanges are not accepted. 

Damages and issues
Port and Starbird is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

If you received the wrong product, or have any other issues, it must be reported within 3 days of the package being delivered with photographic evidence of the issues. 

Refunds
We will notify you once we’ve received and inspected your damage claim, and let you know if the refund was approved or not. If approved, we will ask if you prefer a replacement product or a refund. If you wish to receive a refund, the refund will go to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at erica@portandstarbird.com